Return Policy

Our return policy lasts for 30 days. If 30 days from date of purchase have passed, we regret that we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in their original packaging and in the same condition that you received it.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund have been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days from the date of approval.

If you haven’t received a refund yet, first contact your bank account or contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sanyuantea.com.sg

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for different items, send us an email at contact@sanyuantea.com.sg and we will review your request and have no obligation to fulfil your request.