We’re Here To Support Every Step.
We value your satisfaction and aim to make every order worry-free. If your purchase falls short of expectations, our return policy provides a clear and reliable way to make it right.
Return Eligibility
Returns are accepted within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
Perishable goods such as opened tea or used accessories are not eligible for return.
How to Request a Return
Email us at contact@sanyuantea.com.sg or contact us at +65 91735117 with your order number and reason for return.
Our team will guide you through the return process.
Once we receive and inspect your return, we will notify you of the approval status.
Refunds
Approved returns will be refunded to your original payment method.
Processing may take 5–10 business days after receiving the returned item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery. We’ll arrange a replacement or full refund.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Original shipping fees are non-refundable.